Refund Policy

This Refund Policy describes how LifeOS Technologies Inc. handles refunds for paid subscriptions to LifeOS Signals. It supplements our Terms of Service.

Free trial: New accounts receive a 3-day in-product trial without payment. The trial does not require a refund because no subscription charge applies unless you upgrade to a paid plan.

Paid subscriptions are processed by Lemon Squeezy. Your receipt, tax documents, and payment method updates are managed through Lemon Squeezy’s checkout and customer portal. We coordinate refunds through our billing systems and Lemon Squeezy where applicable.

You may request a refund within 14 calendar days of the initial charge for a new paid subscription or the first charge after a plan upgrade, subject to approval as described below.

Renewal charges (second month onward) are generally non-refundable except where required by law or where we approve an exceptional case (e.g. duplicate billing error).

Email [email protected] from the address on your account with:

• Account email and plan name
• Date and amount of the charge
• Reason for the request (see approved reasons below)
• Any relevant screenshots or invoice references

We aim to respond within five (5) business days. Approved refunds are issued to the original payment method where possible; timing depends on your bank or card issuer.

Refunds are granted at LifeOS’s discretion when the request falls within the 14-day window and meets one or more of the following. This list is illustrative, not exhaustive:

• You were charged but could not access paid features due to a verified technical issue on our side.
• Duplicate or erroneous charge for the same subscription period.
• Accidental purchase of the wrong plan tier (e.g. Team instead of Pro) where no meaningful paid usage occurred.
• Material outage or unavailability of core paid features for a sustained period during your billing cycle.
• Significant mismatch between advertised plan entitlements at checkout and what was delivered in your account.
• Unauthorized transaction on your payment method (subject to verification and cooperation with Lemon Squeezy).
• You cancelled within the refund window but were charged again due to a billing system error.
• Enterprise or custom agreement terms explicitly provide a refund (per your contract).

We may deny requests that fall outside this window, show substantial paid usage without a qualifying issue, or appear abusive (e.g. repeated sign-up and refund cycles).

You may cancel a paid subscription at any time from Settings → Billing → Manage subscription (Lemon Squeezy customer portal). Cancellation stops future renewals; you typically retain access through the end of the current paid period unless otherwise stated at checkout.

Cancelling does not automatically trigger a refund for the current period unless approved under Section 3–5.

If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is investigated. We encourage you to email [email protected] first so we can resolve the issue quickly.

Refunds for Enterprise or custom contracts follow the written agreement with LifeOS Technologies Inc.. Contact your account representative or [email protected].

We may update this Refund Policy by posting a revised version on this page. The “Last updated” date at the top reflects the current version.

This Refund Policy is governed by the laws of the State of Delaware, United States, consistent with our Terms of Service.